Collect in store:
If you would like to reserve a book at Claire de Rouen, please do so using the ‘Collect in Store' option at checkout.
When selecting this option, you enter into an agreement to collect your order from the bookshop at 125 Charing Cross Road, London, within 3 months of purchase.
After this time, orders may be resold and no refund will be given.
Postage and packaging:
We reserve and pack all books for shipment with care, for their local and international delivery.
For smaller purchases such as zines and small softcover books, we post in a book mailer, usually as a Large Letter (with Royal Mail).
Larger, heavier orders will be wrapped in extra bubble wrap with care taken to ensure the corners of the books cannot be damaged.
Unframed prints and polaroids will be shipped flat with adequate protection against bending, marking and denting. Or, if larger, will be carefully rolled into a protective tube. Framed prints will be shipped on a case by case basis.
Estimated time of arrival:
For domestic shipping, the estimated time of arrival is indicated when the shipping option is selected by the customer. This is not guaranteed, but we will always endeavour for orders to arrive on time.
Within London, a same day service is available before 3pm for an additional cost.
For international shipping, expect 5-7 days outside of the EU. And possibly longer for shipments to the East.
Insurance is not always included within the UK - it must be selected at the checkout. We do not accept responsibility for lost or damaged parcels when the customer has chosen the uninsured shipping method.
Insurance is usually included in international shipping costs outside of the EU.
Please contact us if you are in doubt about your order and would like extra peace of mind.